Privacy Policy

The controller responsible for personal data processed through this website is:

Zaman Limo Services SRL
Lange Eikstraat 46
1970 Wezembeek-Oppem, Belgium

Enterprise number: 0740.656.465

VAT: BE 0740.656.465

Email: info@zamanlimoservices.org

Telephone: +32 (0)492 39 29 09

When you use our website, request a quotation or contact us, we may process information including:

• First and last name
• Email address
• Telephone number
• Company or organisation
• Pickup location
• Destination
• Requested date and time
• Number of passengers
• Requested vehicle or service category
• Flight or other travel information
• Luggage or special transport requirements
• Information contained in your message or quote request
• Billing information where subsequently required
• IP address and basic technical information concerning your browser or device
• Cookie and analytics information where applicable

Information submitted through the Request a Quote form is processed for the purpose of:

• Understanding your transport requirements
• Preparing and communicating a quotation
• Contacting you concerning your request
• Determining availability
• Organising the requested service if subsequently confirmed

Submitting a quote request does not constitute a confirmed reservation or transport contract.

The information required to respond to a quotation request may be processed because it is necessary to take steps at your request prior to potentially entering into a contract.

Some transport assignments may be requested by assistance companies, insurers, healthcare professionals or other authorised organisations.

In limited circumstances, information required to safely organise a transport may include information concerning a passenger's mobility or health.

Such information is processed only where necessary and where an appropriate legal basis and, where applicable, an additional condition for processing special-category data exists under the GDPR.

Visitors should not provide unnecessary medical information through the general website quote form.

Where specific medical or mobility information is required, Zaman Limo Services may request it through an appropriate communication channel.

We may process personal data in order to:

• Respond to enquiries
• Prepare quotations
• Communicate with prospective customers
• Determine service and vehicle availability
• Organise and execute confirmed transportation
• Communicate with passengers and customers
• Coordinate assignments with assistance companies, insurers or other authorised organisations
• Provide necessary information to the assigned driver
• Provide customer support
• Manage invoicing and accounting
• Process complaints
• Comply with legal, accounting and tax obligations
• Prevent fraud and misuse
• Protect our legal rights
• Maintain the security of our website
• Measure and improve website usage where the required consent has been provided

Depending on the circumstances, processing may be based on:

• Taking steps at your request before entering into a contract
• Performance of a contract
• Compliance with a legal obligation
• The legitimate interests of Zaman Limo Services SRL or another party, provided that these interests do not override your fundamental rights
• Your consent where consent is legally required

Where special categories of personal data are processed, an additional lawful condition under Article 9 GDPR will be relied upon where required.

Where necessary, personal data may be shared with:

• Authorised employees and drivers
• Professional transport partners or subcontractors where necessary to perform a service
• Assistance and insurance companies involved in an assignment
• Medical personnel or authorised accompanying persons where relevant
• IT and website service providers
• Hosting providers
• Payment providers where payment is subsequently arranged
• Accountants and professional advisers
• Competent authorities where required by law

We seek to limit information communicated to third parties to what is reasonably necessary for the relevant purpose.

Certain technology providers may process personal data outside the European Economic Area.

Where applicable, appropriate safeguards required by the GDPR will be used for such transfers.

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable accounting, tax, contractual or legal obligations.

Information relating to quote requests that do not result in a service should not be retained longer than reasonably necessary for commercial follow-up and the handling of the request.

Subject to the conditions and limitations provided by applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw your consent at any time where processing is based on consent

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

To exercise your rights, contact: info@zamanlimoservices.org

We may request reasonable information to verify your identity before processing a request.

You have the right to lodge a complaint with the competent data-protection supervisory authority.

In Belgium, this is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

Zaman Limo Services SRL takes appropriate technical and organisational measures intended to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

This website may use cookies and similar technologies.

For further information, please consult our Cookie Policy and the website's Cookie Settings.

This Privacy Policy may be updated to reflect changes to our website, services, technology or legal obligations.

The latest version will be made available on this website.